Water Restoration Process

12/5/2018 (Permalink)

Imagine waking up in the wee hours of the morning stepping out from your bed onto squishy wet carpet!  The toilet had been running for hours.  You stop the water source but what do you do next?  Call SERVPRO of Athens of course!  But what comes next?  What do we do?  This is an outline of what to expect during a water damage service:

Step 1: Emergency Contact

Call SERVPRO of Athens 706-549-3366 we answer the phone ready to help. SERVPRO of Athens does not have an automated call center!  We have trained professionals to answer your call. Expect to tell them your name, phone number, and address. 

Step 2: Inspection

Our technician will arrive onsite to scope the damage by identifying the water source, the type of water, and survey the extent of the water damage.

Step 3: Water Extraction

With the use of water removal equipment such as truck-mounted vacuums or pumps, we quickly remove hundreds or thousands of gallons of water from your property. During this process we also inspect the materials that may need to be removed for proper drying of the structure. 

Step 4: Drying and Dehumidification

Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers to dry your home or business. We’ll carefully monitor the progress using moisture meters until the materials return to acceptable drying goals.

Step 5: Cleaning and Repair

SERVPRO of Athens specializes in restoring contents damaged by fire, water, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. Some of our restoration tools include carpet cleaning, deodorization, and sanitizing treatments.

Step 6: Restoration

Restoration, the final step, is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.